CUSTOMER CARE
Mistry Visuals offers free standard shipping on orders placed through our website.
Orders are carefully prepared and securely packaged before dispatch. Orders are normally dispatched within 2–5 business days after payment has been successfully received.
Mistry Visuals uses Royal Mail for shipping. Available delivery services may vary depending on the destination.
Once your order has been dispatched, you will receive confirmation and tracking information where tracking is available.
Delivery times are estimates and may vary depending on the destination, postal service, customs processing and circumstances outside our control.
Mistry Visuals offers worldwide shipping, subject to Royal Mail service availability for the destination.
Any customs duties, import taxes, VAT, customs clearance fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
International deliveries may take longer due to customs processing.
Every original artwork is carefully packaged using appropriate protective materials to help ensure it reaches you safely.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Mistry Visuals cannot be responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If your artwork arrives damaged, please contact Mistry Visuals as soon as possible and provide photographs of the artwork, packaging and visible damage.
If your order appears to have been lost during delivery, please contact Mistry Visuals so that we can investigate the matter with Royal Mail.
Mistry Visuals sells original artwork, and we ask customers to consider their purchase carefully before placing an order.
We do not offer voluntary returns or refunds beyond rights that customers may have under applicable consumer law.
Nothing in this policy excludes or limits any statutory consumer rights that cannot legally be excluded or limited, including rights relating to artwork that is faulty, damaged or not as described. Where a legal right to cancel or return an order applies, the relevant legal requirements and conditions will apply.
Customers should contact Mistry Visuals before returning any artwork so that appropriate return instructions can be provided.